Archive for swivel Seats

Am I The Worst Salesman Ever?!

I thought I’d share a story with you regarding a demonstration I did a few weeks ago, here at our HQ in Sussex. It proves that occasionally the best solution to a client’s problems doesn’t have to cost them a bean…

My client, let’s call her Mrs D, was having trouble getting into the front passenger seat of her new car. She wanted a demonstration of a swivel seat as she had been on our website and thought this was the answer to her problem.

I do a lot of swivel seat demonstrations, but my experience is such that I always start with trying to understand the problems the client is facing, rather than being swayed by what they think the solution may be.

Mrs. D. entered the passenger door backwards, sat on the side of the seat and started to swing her legs into the car. It was clear that she was struggling to do this, so she tried to push herself round on the seat instead.

Upon closer inspection, I realised that her trousers were clinging to the seat material and making it very difficult for her to swing her legs over the sill of the car.

The solution?

Two plastic bags! I placed these on the passenger seat which eliminated the friction and Mrs D was able to complete the manoeuvre with virtually no problems.

As you can imagine, she was very happy with this solution. As for me, I’ve been running Ergomobility long enough to know that finding the right solution to a client’s needs is always the best outcome of any demonstration.  And in this case it was a couple of plastic bags and not a highly profitable swivel seat!

Please click here to see further product information on our website.

Why Motability have made Swivel Seat demos compulsory

Lowering swivel Seat - Turny EvoSwivel seats are the ideal solution for a person with a mobility issue. They enable a passenger or driver to sit comfortably in the front of a car and are often an alternative to sitting in the back of a wheelchair accessible van.

The only drawback with swivel seats is that they don’t work for everyone. In our experience, for every three people we meet looking at a swivel seat to help them access a vehicle, only one is actually suited to it.

For this reason alone, at Ergomobility we have only ever fitted a swivel seat if the person has had a full demonstration and assessment by us or, someone trusted by us.

It may surprise you to know that a common reason for an early termination or returned vehicle on the Motability Scheme is the selling of a swivel seat to someone who mistakenly thought it would solve their access issues; a belief that was unchallenged due to there being no demonstration, or the wrong advice given by their adaptation specialist.

So, it’s good news that under Motability it is compulsory for anyone buying a swivel seat on the Online Scheme to have had a demonstration carried out by the adaptation company. 

Although this is not necessarily your responsibility, it certainly puts you in a very good light if you can ensure your customer speaks to the right adaptation company; one with experience and expertise in the complex area of swivel seats. The last thing you want is a customer returning their vehicle because they weren’t given the correct advice.

Not all Adaptation Specialists have swivel seat expertise. We do, so don’t hesitate to give us a call for advice.

Please click here to see further product information on our website.

Ergomobility Sussex
Units 1 – 4, Crosspost Industrial Park,
Cowfold Road, Bolney,
West Sussex, RH17 5QU

Telephone: 01444 882233

Ergomobility Thames Valley
Tylorstown,
Caversham
Reading, RG4 7XW

Telephone: 0118 321 8193