I thought I’d share a story with you regarding a demonstration I did a few weeks ago, here at our HQ in Sussex. It proves that occasionally the best solution to a client’s problems doesn’t have to cost them a bean…
My client, let’s call her Mrs D, was having trouble getting into the front passenger seat of her new car. She wanted a demonstration of a swivel seat as she had been on our website and thought this was the answer to her problem.
I do a lot of swivel seat demonstrations, but my experience is such that I always start with trying to understand the problems the client is facing, rather than being swayed by what they think the solution may be.
Mrs. D. entered the passenger door backwards, sat on the side of the seat and started to swing her legs into the car. It was clear that she was struggling to do this, so she tried to push herself round on the seat instead.
Upon closer inspection, I realised that her trousers were clinging to the seat material and making it very difficult for her to swing her legs over the sill of the car.
Two plastic bags! I placed these on the passenger seat which eliminated the friction and Mrs D was able to complete the manoeuvre with virtually no problems.
As you can imagine, she was very happy with this solution. As for me, I’ve been running Ergomobility long enough to know that finding the right solution to a client’s needs is always the best outcome of any demonstration. And in this case it was a couple of plastic bags and not a highly profitable swivel seat!