Archive for Adaptations

Adaptations and Vehicle Compatibility

Person hoistsFor Motability customers looking for a vehicle which can be adapted, ordering the adaptations through your dealership when they order their car is “the only way to take advantage of the great prices the Motability scheme offers.”… 

However, not all adaptations are suitable for every type of car; the best approach is to consider the compatibility of the car wth the adaptations that are required in mind.

This is where we come in to help you and your customer!

We encourage you to call us when you’re with a customer if they’re unsure of the adaptations they need or, they know what they need but you must determine if their favoured vehicle is suitable for these adaptations.

As well as giving practical advice on the telephone and via email, we can also arrange a face to face adaptation demonstration with your customer before they order their new car from you. This gives complete peace of mind. The last thing anyone wants is for a vehicle to be ordered only to find it’s not compatible with the adaptations required.

So please get in touch with us!

Every day we talk to dealers and their customers. We’ve been doing this for 16 years, working in partnership with over 600 Motability dealerships.

Make sure you take advantage of our adaptations experience and expertise.

Does Your Customer Need a WAV…..or Not?

WAVWAVs – Wheelchair Accessible Vehicles start out life as a standard vehicle and then a specialist conversion company makes a number of structural alterations to allow a wheelchair user to access and remain in their wheelchair – as a driver or passenger.

These vehicles are not supplied through the standard Motability dealer network. They are only supplied through the converters themselves.

But does your customer need a WAV or not?

If your customer can transfer out of their wheelchair without too much discomfort and effort then a standard car fitted with adaptations could be the answer.

Adaptations may include:

Wheelchair/scooter boot hoists

Swivel seats

Person hoists

Transfer plates

Wheelchair roof top boxes

But we don’t expect you to know the answer to this question! We are always here to talk to your customer and, if necessary, arrange a demonstration and an assessment to ensure they get the right vehicle from you at the very outset.

Mid-Term Motability Adaptations

We were asked a question by a Motability salesman a few days ago and as it’s not the first time, so we thought it was worth sharing our answer.

Your customer can have adaptations to their vehicle during its lease period (after handover). However, they must advise Motability beforehand and the vehicle must be suitable for the adaptations. If it is, your customer must pay the Motability Adaptation Specialist directly.

There are a few reasons why someone may need adaptations fitted after the vehicle handover:

  • An unforseen change in their disability or circumstances.
  • The client hadn’t realised which adaptations were available to them.
  • Something was missed by the client, dealer or adaptations specialist at the time of ordering the vehicle.

Obviously, a change in disability cannot be predicted and therefore adding extra adaptations is unavoidable.

The other two circumstances may be avoided if the adaptations specialist takes the time to speak to your client at the time of ordering.

At Ergomobility we always contact your customer before adapting their vehicle. We sometimes find that they would benefit from additional adaptations, many of which they may not be aware of and are often free under the Motability scheme. For example, a customer requesting hand controls may also benefit from a steering ball, indicator switch and pedal guard.

It is our mission to ensure we find the best solution for your customer first time, every time, so they can enjoy their car for the entire period of their vehicle lease, without the need for additional adaptations.

Assessing Boot Hoists

wheelchair lifts for cars

Boot hoists are used to lift wheelchairs and mobility scooters into the car safely and effortlessly and are one of the most popular adaptations on the Motability Scheme.

Hoists are the biggest growing market since Motability started subsidising through the Adaptation Scheme. They are a necessary product for thousands of people who rely on their scooters and wheelchairs for their daily independence.

To a direct client they can cost from £800.00 to £1,800.00, but the Motability Scheme offers huge subsidies on hoists, meaning many cost less than £200.00!

Whilst it’s all good news, we have to ensure your customer receives the correct hoist to lift their scooter or chair and that it fits into the correct vehicle.
When we receive an online order for a hoist we always contact your customer, check what size of chair they are looking to lift and make sure it will fit into the vehicle whilst retaining sufficient seats. You’d be surprised how often we receive an order for a hoist only to discover that your customer’s chair/scooter doesn’t actually fit in the car!

So, what can you do as a Motability Specialist?

  1. Make sure your Motability customer brings their scooter/wheelchair with them at their initial visit to look at your range of cars.
  2. Make sure it can fit into the vehicle – many scooters and wheelchairs are foldable and can be dismantled to a point, but, depending on their disability, your customer may or may not be able to do this.
  3. Make sure your customer is fully aware that their chair/scooter may take up some of the car seating capacity.
  4.  Use your Adaptation Specialist!  Call us when you are with your customer so we can offer on-the-spot advice and help. Every day we talk to Motability Specialists advising on appropriate vehicles, hoists and their chair/scooter combinations. We spend many hours demonstrating hoists to customers to ensure their hoist and vehicle combination is spot on! Use our expertise so you can offer the very best service to your customer.

Please click here to see further product information on our website.

Ergomobility Sussex
Units 1 – 4, Crosspost Industrial Park,
Cowfold Road, Bolney,
West Sussex, RH17 5QU

Telephone: 01444 882233

Ergomobility Thames Valley
Tylorstown,
Caversham
Reading, RG4 7XW

Telephone: 0118 321 8193