“Disability only becomes a tragedy when society fails to provide the things needed to lead one’s daily life.”
Judith Heumann (Disability Rights Activist)
Why we offer training
At Ergomobility we work with disabled people to provide them with vehicle adaptations to enhance their quality of life. We are proud to be experts in our industry who put our customers’ needs at the heart of what we do.
We believe in the power of what we have to offer here and we want to share this in a way that develops meaningful relationships with our dealer partners.
In challenging financial times it’s more important than ever to provide outstanding customer service in order to grow your fleet. One unhappy customer can make a big difference in the current competitive climate.
At Ergomobility we provide training solutions that enable you to develop your Motability team, so they understand their customers’ needs far better than the competition.
Presented by some of the most experienced, qualified practitioners in the business, our courses are held at one of our network of partnered training centres, or in-house at your own premises.
Training options include:
This 2-hour short course includes interactive exercises to develop delegates’ understanding of the 4 key groups of adaptations. The training is designed to provide staff with a solid foundation of knowledge on the fundamentals of vehicle adaptations for disabled people.
Offsite workshops (half day)
These workshops are aimed at dealer groups who are looking to grow the strength of their Motability fleet, by developing their staff to a point where they have a far clearer understanding of the mindset and challenges faced by Motability customers.
Following training we offer supporting material on the key groups of adaptations, in the form of a guide to adaptations. These handy guides can be used as a point of reference for customers when discussing adaptations.
What dealers say
I feel a lot more confident now
I just wanted to say a special thank you for a fantastic introduction to your Company Ergomobility. After your advice and training I feel a lot more confident now that you have provided me with all that knowledge I needed going forward.
Reinforced our understanding of adaptations
Thank you very much for the adaptations training last week. The team did not realise how many adaptations were available to disabled motorists. The training you provided not only gave us a great insight into the type of customers that we would be dealing with but also what adaptations were available to them and how they would be used. To be able to show these adaptations on your demonstrator vehicle reinforced our understanding of the adaptations. The team now will be much more confident when talking to Motability customers.
A real interest in supplying the best adaptations
Sabrina Dennis, Business Development Manager, was absolutely brilliant. Full of information, polite, bubbly and a good contact to have. I have used Ergomobility previously due to the care and real interest they have in being the best and supplying the best adaptations to their customers. I look forward to continuing to work with them going forward.