Am I The Worst Salesman Ever?!

I thought I’d share a story with you regarding a demonstration I did a few weeks ago, here at our HQ in Sussex. It proves that occasionally the best solution to a client’s problems doesn’t have to cost them a bean…

My client, let’s call her Mrs D, was having trouble getting into the front passenger seat of her new car. She wanted a demonstration of a swivel seat as she had been on our website and thought this was the answer to her problem.

I do a lot of swivel seat demonstrations, but my experience is such that I always start with trying to understand the problems the client is facing, rather than being swayed by what they think the solution may be.

Mrs. D. entered the passenger door backwards, sat on the side of the seat and started to swing her legs into the car. It was clear that she was struggling to do this, so she tried to push herself round on the seat instead.

Upon closer inspection, I realised that her trousers were clinging to the seat material and making it very difficult for her to swing her legs over the sill of the car.

The solution?

Two plastic bags! I placed these on the passenger seat which eliminated the friction and Mrs D was able to complete the manoeuvre with virtually no problems.

As you can imagine, she was very happy with this solution. As for me, I’ve been running Ergomobility long enough to know that finding the right solution to a client’s needs is always the best outcome of any demonstration.  And in this case it was a couple of plastic bags and not a highly profitable swivel seat!

Please click here to see further product information on our website.

Ergomobility Sussex
Units 1 – 4, Crosspost Industrial Park,
Cowfold Road, Bolney,
West Sussex, RH17 5QU

Telephone: 01444 882233

Ergomobility Thames Valley
Reading, RG4 7XW

Telephone: 0118 321 8193

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Ergomobility is a trading name of Equivalent Engineering Ltd. VAT Registered Number 776341117
Company registered in Cardiff number 4321179 Registered office – Units 1 to 4, Crosspost Industrial Park, Cowfold Road, Bolney, RH17 5QU